Comments on: SFRx Age Defying Complex from SuperFoods RX http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html Beauty Product News and Reviews Thu, 09 Feb 2012 17:24:16 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Julie http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-130266 Julie Sun, 04 Apr 2010 17:58:32 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-130266 I have to disagree with a lot of the postings. I love this product and think it has stopped and reversed wrinkes for me, especially crowsfeet around the eyes. I was easily able to stop future shipments just be calling them. They were not rude at all, actually very accomodating and didn't ask me any questions. The reason I stopped the automatic shipment is that it was lasting longer than 2 months per bottle. I am running out now so am going to call to get another shipment. I have to disagree with a lot of the postings. I love this product and think it has stopped and reversed wrinkes for me, especially crowsfeet around the eyes. I was easily able to stop future shipments just be calling them. They were not rude at all, actually very accomodating and didn’t ask me any questions. The reason I stopped the automatic shipment is that it was lasting longer than 2 months per bottle. I am running out now so am going to call to get another shipment.

]]> By: Carleenp http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-53847 Carleenp Tue, 30 Sep 2008 13:18:13 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-53847 I'm not sure what happened, but I recieved the following comment from Manda Stuart on an error code page. I am copying it here: "I have tried to email and call to cancel my order for the Age Defying Complex but,the telephone number does not work and the email comes back!! So, if this is the only way to contact you here goes: CANCEL MY SKIN PRODUCT. It does not do what you have said. Send me a confirmation. CXL to [personal information removed per privacy policy]" My reply: I am not a company representative. So I cannont do anything about returns of the product. Based on the nubmer of customer service complaints I no longer recommend this item. I’m not sure what happened, but I recieved the following comment from
Manda Stuart on an error code page. I am copying it here:

“I have tried to email and call to cancel my order for the Age Defying Complex but,the telephone number does not work and the email comes back!! So, if this is the only way to contact you here goes: CANCEL MY SKIN PRODUCT. It does not do what you have said. Send me a confirmation. CXL to
[personal information removed per privacy policy]”

My reply: I am not a company representative. So I cannont do anything about returns of the product. Based on the nubmer of customer service complaints I no longer recommend this item.

]]> By: Carleenp http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-51244 Carleenp Thu, 28 Aug 2008 15:25:20 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-51244 Hi Alexandra. Myself and Beauty and Fashion Tech are not a representatives of the company and have no control over how they handle refunds. I merely reviewed the product on my site. From comments, it sounds like the return must be within 30 days of the shipping date. Hi Alexandra. Myself and Beauty and Fashion Tech are not a representatives of the company and have no control over how they handle refunds. I merely reviewed the product on my site. From comments, it sounds like the return must be within 30 days of the shipping date.

]]> By: alexandra miles` http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-51242 alexandra miles` Thu, 28 Aug 2008 15:20:23 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-51242 i received your package today but will be unable to test it until the hurricane blows over. we are leaving town tomorrow and i need to know the last date that i can return your product without having to pay for it, as your free trial offer suggests.we lost everything in katrina, and we must secure everything and leave for safer ground. please let me know the date on which the package must be postmarked. thanks, [email address removed per privacy policy] i received your package today but will be unable to test it until the hurricane blows over. we are leaving town tomorrow and i need to know the last date that i can return your product without having to pay for it, as your free trial offer suggests.we lost everything in katrina, and we must secure everything and leave for safer ground. please let me know the date on which the package must be postmarked. thanks, [email address removed per privacy policy]

]]> By: Vicky Sellers http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-49597 Vicky Sellers Tue, 05 Aug 2008 19:12:45 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-49597 Just got back from the bank, had to go there to file with VISA for the refund they promised. The ad reads FREE then it says return within 30 days of shipping, how can you have a 30 day trial but have to have it returned before 30 days? Says FREE then how can they charge for FREE? Just what is FREE? SCAM SCAM SCAM!!!!! Not done with them yet! Everyone contact your credit card company and complain about the deceptive way they do business, maybe VISA/MC will pull there merchant account to protect the public. Just got back from the bank, had to go there to file with VISA for the refund they promised.
The ad reads FREE then it says return within 30 days of shipping, how can you have a 30 day trial but have to have it returned before 30 days? Says FREE then how can they charge for FREE? Just what is FREE? SCAM SCAM SCAM!!!!! Not done with them yet! Everyone contact your credit card company and complain about the deceptive way they do business, maybe VISA/MC will pull there merchant account to protect the public.

]]> By: Gina http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-32668 Gina Sun, 16 Mar 2008 15:34:18 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-32668 I too had issues with their "trial". I did not have great results with the product so, thinking I had 30 days to try it, in fact the 30 days starts when they ship it not when you receive it, and you have to have it back to them within that 30 days. So basically you have 15 days to try the "sample", or be billed for the product. I too had issues with their “trial”. I did not have great results with the product so, thinking I had 30 days to try it, in fact the 30 days starts when they ship it not when you receive it, and you have to have it back to them within that 30 days. So basically you have 15 days to try the “sample”, or be billed for the product.

]]> By: Jean Severson http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-20895 Jean Severson Tue, 27 Nov 2007 17:09:22 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-20895 I was glad to finally find some commentary on“SFRx Age Defying Complex from SuperFoods RX”! I have to agree on comments before me - I think this product rocks! I am 59 years old and it's the first product I have used where I really noticed a NOTICEABLE POSITIVE difference in my skin! I am a Philosophy girl big time, but this SFR complex made a much bigger difference in my skin tone and wrinkles - I absolutely loved it. However, I also agree on the customer service - it completely sucks! It's the absolute worst customer service I have ever dealt with! I got the 30 day trial and was charged after 30 days but never again did I receive another vial of this product. I have contacted customer service 4 times via phone and email - the emails go unanswered and the phone calls were pretty much a waste of time. Most of the time the person on the phone can only verify that yes I did get the trial and eventually I'll be getting another vial since I'm now officially on a membership in the auto-ship program and will be charged at that time. - This never happens. Their customer service people don't seem to have a clear command of the English language so it's totally frustrating to try to get my problem resolved. Every time I call and finally get the person to understand why I'm calling, they put me on hold to go ask a supervisor what the answer to my question should be. I also can't believe with a product this good - that there is no place on their website where you can sign in and look at your established account. I'm still trying to figure out if they are ever going to send out the next vial of their skin formula. I wish there was some where I could write to the owners of this company and tell them about my negative experiences with their customer service people. It's really too bad because this is definitely an outstanding product. One other thing...they state on their site that you can also purchase more than one container at a discount price so I asked the customer service rep. to tell me about it and she put me on hold to ask a supervisor and then came back and told me in order to order more than one vial, I'd have to have my husband open a new account. How insane is that? I was glad to finally find some commentary on“SFRx Age Defying Complex from SuperFoods RX”! I have to agree on comments before me – I think this product rocks! I am 59 years old and it’s the first product I have used where I really noticed a NOTICEABLE POSITIVE difference in my skin! I am a Philosophy girl big time, but this SFR complex made a much bigger difference in my skin tone and wrinkles – I absolutely loved it.

However, I also agree on the customer service – it completely sucks! It’s the absolute worst customer service I have ever dealt with! I got the 30 day trial and was charged after 30 days but never again did I receive another vial of this product. I have contacted customer service 4 times via phone and email – the emails go unanswered and the phone calls were pretty much a waste of time.

Most of the time the person on the phone can only verify that yes I did get the trial and eventually I’ll be getting another vial since I’m now officially on a membership in the auto-ship program and will be charged at that time. – This never happens.

Their customer service people don’t seem to have a clear command of the English language so it’s totally frustrating to try to get my problem resolved. Every time I call and finally get the person to understand why I’m calling, they put me on hold to go ask a supervisor what the answer to my question should be.

I also can’t believe with a product this good – that there is no place on their website where you can sign in and look at your established account.

I’m still trying to figure out if they are ever going to send out the next vial of their skin formula.

I wish there was some where I could write to the owners of this company and tell them about my negative experiences with their customer service people.

It’s really too bad because this is definitely an outstanding product.

One other thing…they state on their site that you can also purchase more than one container at a discount price so I asked the customer service rep. to tell me about it and she put me on hold to ask a supervisor and then came back and told me in order to order more than one vial, I’d have to have my husband open a new account. How insane is that?

]]> By: Denise http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-18198 Denise Fri, 09 Nov 2007 09:07:54 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-18198 Murad is a much better product any day! You should try it. Murad is a much better product any day! You should try it.

]]> By: Holly http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-17961 Holly Wed, 07 Nov 2007 19:08:39 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-17961 I agree that Superfoods customer service is difficult to work with...they happily say okay to everything, but don't seem to get what the problems are. They have never been rude to me, but instead agreeable and non-responsive...to the point of maddening aggrivation. That being said, they don't offer a "free sample" it's called a "free trial." The terms of the trial are clearly stated, so although I don't like the terms...it's the customer's responsiblity to know and abide by them. It's our freedom of choice to get involved or not. And, in my opinion, the product is worth the hassle of dealing with them...yes, it is that good. From what they told me, you can cancel out of the program and buy the product directly. It's got a slightly higher price tag if you buy it separately, but it's another option. The serum has been nothing short of miraculous for my skin. I hope they can get the customer service issues ironed out. I agree that Superfoods customer service is difficult to work with…they happily say okay to everything, but don’t seem to get what the problems are. They have never been rude to me, but instead agreeable and non-responsive…to the point of maddening aggrivation. That being said, they don’t offer a “free sample” it’s called a “free trial.” The terms of the trial are clearly stated, so although I don’t like the terms…it’s the customer’s responsiblity to know and abide by them. It’s our freedom of choice to get involved or not. And, in my opinion, the product is worth the hassle of dealing with them…yes, it is that good. From what they told me, you can cancel out of the program and buy the product directly. It’s got a slightly higher price tag if you buy it separately, but it’s another option. The serum has been nothing short of miraculous for my skin. I hope they can get the customer service issues ironed out.

]]> By: Denise http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-9928 Denise Fri, 21 Sep 2007 17:02:37 +0000 http://www.beautyandfashiontech.com/2007/08/sfrx-age-defying-complex-from-superfoods-rx.html#comment-9928 " No commitments, no hassles" untrue. it also doesnt state that the only reason you can get off the "program" is if you return the unused portion of your "free sample". it cost me $10.00 to return the "free sample" and $6.95 to receive the "free sample". The best product on the market, I have found is Murad, hands down! you get free samples for "free" imagine that! and if you dont like them you dont have to return the "free sample"- amazing!! and you dont get roped into any kind of a "program". check out beauty product ratings and you will always find these guys on top. I just spent 220.00 on their products after trying the "free samples" and being truly impressed. SPRX lost a great customer, my experience with their products were horrible on customer satisfaction and customer service. I would never try their stuff again. BUYER BEWARE!! ” No commitments, no hassles” untrue. it also doesnt state that the only reason you can get off the “program” is if you return the unused portion of your “free sample”. it cost me $10.00 to return the “free sample” and $6.95 to receive the “free sample”. The best product on the market, I have found is Murad, hands down! you get free samples for “free” imagine that! and if you dont like them you dont have to return the “free sample”- amazing!! and you dont get roped into any kind of a “program”. check out beauty product ratings and you will always find these guys on top. I just spent 220.00 on their products after trying the “free samples” and being truly impressed. SPRX lost a great customer, my experience with their products were horrible on customer satisfaction and customer service. I would never try their stuff again. BUYER BEWARE!!

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